Terms & Conditions

Terms & Conditions 

We’ve written our Terms of Sale (TOS) in a way that is easily understandable by the public. We aren’t going to confuse you with legal jargon. We love our animals. Our terms are in place to protect our beloved reptiles. So you don’t get confused, keep in mind that “we” or “us” refers to Cliffhanger Reptiles and “you” or “one” refers to the purchaser, owner, and/or receiver. Terms are always subject to change. This page was last updated on July 1st, 2020.  

For Live Animals

Let’s make sure you can buy him/her.

The literal purchaser of the animal (the one buying or paying) should be at least 18 (eighteen) years of age or older. This person will be kept on file as the official caretaker of the animal(s). This means that they are responsible for the animal(s) being kept in good health. If they are purchasing the animal for another legal adult (eighteen years of age or older), the other legal adult's name and contact should be given to us at the time of purchase. We care a lot about our animals. Naturally, we want to make sure we know whose hands they are in. 

If you opt to pay using a credit card, debit card, or PayPal, you must be an authorized user on the card or account. Cliffhanger Reptiles is proud to accept cashier's check or money order, Visa®, Mastercard®, American Express®, Discover®, most debit cards, Apple Pay, Amazon Pay, and PayPal.

Making The Purchase... 

We are happy to make bearded dragons available on our website via an eCommerce platform. For fairness to our customers, all transactions are made on our website. If you are having issues with the site, feel free to call us. We can also accept credit cards over the phone. We can then process your payment using your preferred payment method.

Ohio residents are subject to a 5.25% sales tax charge. Pickups are subject to a 7.25% combined sales tax. 

Keep in mind that Cliffhanger Reptiles is unable to keep credit cards on file. We keep your contact information so that we know who the animal is with. Our staff adheres to strict company policies and protocols so that your information is never shared or leaked outside of Cliffhanger Reptiles.

It's important to read the care sheets provided. After your order is placed, we will reach out to schedule shipping. 

Canceling An Order…

We rarely see customers want to cancel an order, but if you do want to cancel your order, it must be done within the first 24 hours. We gladly separate reptiles from their groups once they are purchased to ensure they incur no nips, which costs us on our end. However, if you cancel your order after the first 24 hours, we charge a $20 (twenty dollars) restocking fee. 

What is a “restocking fee”? Most companies consider a restocking fee to be a charge that applies to a product that has been shipped out and returned. Since Cliffhanger Reptiles, LLC is dealing with live animals, it’s a little different. As mentioned above, we separate reptiles from their groups to eliminate the risk of nips, and the restocking fee covers these costs.

Our Stalwart 100% Satisfaction Guarantee

Brace yourself, this next part will blow your mind! If you are dissatisfied for any reason within the first four days of arrival, we will allow a return of the animal - with a refund minus all shipping charges (to and from your location, which is usually $85) once we have received the animal. We love happy customers and hate it when someone is dissatisfied with us. We want to serve you as best we can.

Our Six-day Health Guarantee 

Cliffhanger Reptiles LLC produces high-end, healthy reptiles. If you follow our care sheet, you shouldn’t have any issues. However, if your animal appears unhealthy, it is your responsibility to contact us immediately. We guarantee that the animal will be in good health for the first six days. We have found that most issues after the first six days were not a result of our care. If you see an issue, contact us, and we will attempt to resolve it or replace the animal. Please remember, our breeders are not tested for ADV (a fatal BD disease; please reference the FAQs for more). About 60% of bearded dragons carry the gene as asymptomatic carriers and never have any trouble. Yet, if you opt to test and it comes back positive, we will exchange the animal. The gender of the animal(s) is never guaranteed. 

We will answer any and all questions and assist with health issues for the life of the animal(s). 

Returns, Refunds, and More...

Outside of our guarantees, Cliffhanger Reptiles does not offer returns, refunds, or exchanges on live animals. 

We offer a full money-back guarantee for all dry goods purchases. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.

After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.

Where Is Our Shipping Policy?

You can find our shipping policy online at https://www.cliffhangerreptiles.com/shipping or by requesting a PDF copy. Our live arrival guarantee can be found there. Please read that before purchasing your animal. 

Holding A Live Animal

Are you not sure if you are ready to purchase your animal(s), but you really like a specific bearded dragon? Consider placing a hold on the animal. We can hold for up to 14 days for either

(1) Full payment of the animal OR

(2) The higher of the following two options:

         A) Nonrefundable deposit of $45 (forty-five dollars)

         B) ⅓ (one third) the cost of the animal(s) before tax and shipping.

This guarantees that the animal will not be "sold out from under you.” We only hold animals with a deposit, and we caution you to not consider them to be yours until we have a deposit. We sell animals on a first-come, first-served basis. Deposits are not refundable or transferable between animals. Deposits are only credited toward a purchase while the hold is valid OR for an additional 14-days after expiry. 

If you need to hold for longer than 14 days, we would be happy to do so for you. We require that full payment is made. Then, we charge a $15 (fifteen dollars) per week or $35 (thirty-five dollars) per month to hold the animal long term. While this seems harsh, it is only to protect honest customers and ensure that our animals are finding good owners while they are young and have a youthful, energetic spirit.

Information On Breeders, Hatch Dates, And Detailed Genetic Workups

Cliffhanger Reptiles always provides approximate age, the parents' genetics, and the genetics of the animal(s). We have opted not to disclose detailed genetic workups and pictures of the parents for purchases that are not sold on non-breeding contracts.

If you want this information, we can offer a non-breeding contract for a service fee of $10. We will then release pictures of the parents, exact hatch dates, and more genetic information that we have on file (such as grandparents' genetics and relation to our other animals). If you wish to receive this information and still breed the animal, we will sell the animal as a Certified Future Breeder or Certified Proven Breeder for an additional cost (generally more than $80). This falls under federally mandated “Trade Secret” policies. We never release genetics on wholesale orders.